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Refund policy

Last Updated: September 4, 2026

At Royale Flannels, we want you to feel confident about your purchase. If your order isn't right for you, we're happy to help with an eligible return.

1. Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, items should be:

  • Unworn and unused

  • Unwashed

  • In original condition

  • Free from damage, stains, odors, or alterations

  • Returned with original tags and packaging when applicable

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including items that have been worn, washed, damaged, altered, or otherwise not in their original condition.

If an item is marked as final sale, it may also be excluded from our return policy.

3. How to Request a Return

To start a return, please contact Royale Flannels with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Any relevant photographs, if the item is damaged or incorrect

Our customer service team will provide return instructions.

4. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

If Royale Flannels sent you an incorrect or defective item, please contact us before returning it so we can assist you.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part.

6. Exchanges

If you need a different size or product, please contact us. Exchanges may be subject to product availability.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and work with you toward an appropriate solution.

8. Important Note

We recommend keeping your return tracking information until your return has been received and processed.

Royale Flannels reserves the right to refuse returns that do not meet the requirements of this policy.

9. Contact Us

For return or refund assistance, please contact Royale Flannels through the contact information provided on our website.